InQuira Resources—Webinars
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- Want to optimize every customer support experience?
- Are your contact center agents spending too much time searching for answers to customer questions?
- Are multiple desktop applications increasing your training costs?
Be sure to view this highly informative on-demand webinar. We’ll show you how integrating InQuira knowledge management with the Oracle or Siebel CRM desktop can improve first-call resolution, reduce average handle times, boost customer satisfaction rates, and reduce agent training by more than 40%. We’ll provide specific examples of agent interactions and show how the power of knowledge management can help your agents provide the right answers at the right time, every time.
Click the title below to view the webinar:
Optimize the Customer Experience with
Knowledge-Infused CRM from Oracle and InQuira
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During this informative webinar you’ll...
- Learn how InQuira can reduce average call handle time AND boost customer satisfaction.
- See real-world examples of integrated knowledge and how it appears in the agent user interface.
- Discover how current Oracle and Siebel CRM users are using knowledge management to accelerate their customer interactions.
- Find out how easy it is to integrate InQuira knowledge management into your agent desktop.
Presenters:
- Chris Hall—VP Product Strategy, InQuira
- Sean Albright—Sales Engineer, InQuira
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