InQuira for Web Self Service—The Smart Answer to
All Your Customers’ Questions
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What if you could increase customer satisfaction and shopping cart conversion by 30%?
What if you could reduce escalations to your contact center by 75%?
What if you could triple your customers’ use of self service?
Our customers have discovered the power of InQuira for Web Self Service to deliver just these kinds of benefits. InQuira transforms the self-service experience with a unique ability to understand the “real intent” of each question; deliver the most relevant, accurate answer possible; facilitate collaboration so that customers can share knowledge and ideas; and continuously learn to improve the self-service experience.
InQuira for Web Self Service—Key Capabilities
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Understand What Your Customers Really Want to Know
InQuira’s natural language processing and intent-based search offer unmatched first-page relevancy across multiple sources. With deep insight into the real purpose of each question, you can deliver the most relevant, personalized response possible to each customer.
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Help Your Customers Find the Perfect Answer
Provide a rich experience that does more than just answer the question. Surround the answer with related information and offers that add value to each self-service interaction and seamlessly transition service calls into sales opportunities.
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Enrich the Self-service Experience with Social Business Networking
Give your customers a voice by leveraging social business networking. Focused peer forums and easy ways to locate the right expert, contribute knowledge, or provide feedback deliver a new level of responsiveness during each interaction.
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Learn from your Customers to Enhance the Experience
InQuira’s extensive analytics and reporting capabilities offer a complete view of each self-service interaction so that you can measure effectiveness, understand where knowledge gaps exist, and identify factors that will improve the experience.
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To get more information, download the InQuira for Web Self Service brochure. |
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