InQuira Solutions Overview

Knowledge is power. That is why every InQuira solution is powered by our leading knowledge platform. Our focus is to develop solutions that simply connect people to the answers they need—and that is powerful indeed. InQuira solutions enable companies to deliver a superior level of intelligence, consistency, and responsiveness across all their delivery channels—including the Web, contact center, and social media. Our solutions enable companies to... Dramatically improve the customer experience. Increase productivity in the contact center. Expand revenues through smarter collaborative selling. Drive significant value from social channels. Substantially lower support operating costs.

InQuira offers complete lifecycle management for delivering answers and sharing knowledge to optimize Web self service, contact centers, and daily workforce performance.

InQuira Solutions

• InQuira for Web Self Service—Transform the self-service experience using automated intelligence that combines actionable insight into the customer’s intent with concierge-quality assistance that helps them rapidly find the right answer.
• InQuira for Contact Centers—Bring customer service standards to new heights with InQuira’s comprehensive knowledge solution, which is fully integrated into the agent desktop. With InQuira for Contact Centers, all the search guidance, collaborative tools, and information needed to resolve customer inquiries are just a click away.
• InQuira for Sales Intelligence—Enhance selling success and increase productivity by automatically capturing and delivering the collective expertise of your organization to your sales staff, employees, and partners.
• InQuira for Online Social Communities—InQuira’s social collaboration solution connects customers, partners, and employees to change the way traditional business gets done in the new global enterprise. Discover how our community forums help customers share their knowledge to drive sales, minimize service inquiries, and accelerate innovation.
• InQuira for Knowledge Applications—InQuira applies its unique ability to understand the true intent of each question, leverage real-time contextual data, and facilitate collaboration to quickly connect users with the most useful, relevant knowledge across departments in applications such as IT help desk, HR self-service, partner enablement, and more.
• InQuira On Demand—InQuira brings its leading solutions into the cloud, enabling organizations to get started immediately—while enjoying predictable subscription-based pricing, no up-front infrastructure costs, and flexibility to expand when needed, and more.

Integrated CRM Solutions

• InQuira for Genesys—Combining the best in customer interaction software with the best in knowledge management, this solution builds tremendous additional value into every eService experience.
• InQuira for Oracle—InQuira and Oracle have collaborated to provide integrated, multi-channel service solutions that enable organizations to provide customers with exceptional online self service, improve agent productivity in the contact center, and lower overall support costs.
• InQuira for SAP—InQuira and SAP offer an integrated, multi-channel solution enables organizations to knowledge enable their SAP CRM 7 platform, so customers and service agents can be connected with fast, accurate answers about a company’s products and services.