Education

InQuira Training

InQuira training courses are heavily focused on delivering the hands-on, practical experience that helps reinforce formal classroom instruction. We offer courses designed to suit all of our customers' and partners' needs, and we keep class sizes small to provide ample individual attention.

InQuira currently offers these courses:

• Getting the Most out of InQuira—An Overview. This 3-hour, WebEx-based training provides hands-on examples of how InQuira can help you manage customer interactions. The course starts with an exploration of InQuira sites from an end-user, customer perspective. Participants compare experiences of InQuira and non-InQuira Web sites. Participants then explore the implementation process and how InQuira’s Intelligent Search, Information Manager, and Analytics technologies interact. Download the course data sheet.
  
  
• Managing Customer Experience with InQuira. This 3-day classroom training provides hands-on experience configuring InQuira Intelligent Search to understand customer needs and to use that understanding to effectively manage customer experiences. Download the course data sheet.
  
  
• Managing Knowledge and Content with InQuira. This 2-day classroom training is designed to give knowledge and content managers a solid understanding of how to implement, use, and manage knowledge with InQuira Information Manager. Download the course data sheet.
  
  
• InQuira Technical Architecture and Configuration. This 3-day classroom training provides hands-on experience performing the tasks required for implementation and maintenance of InQuira’s three product modules: Intelligent Search, Information Manager, and Analytics. Download the course data sheet.
  
  
• Interpreting InQuira Analytics. This 8-hour, hands-on course is intended for anyone who needs to be able to interpret activity on an InQuira Solution. Participants will learn through WebEx-based instruction, and interact directly with a specially designed InQuira Analytics implementation. Hands-on course exercises will focus on identifying and exploring negative customer interactions, and assessing the health of your knowledge management system. Download the course data sheet.
  
  
• Customizing the Information Center User Interface. This 16-hour, hands on course provides instruction and hands-on practice on how to customize the Information Center (InfoCenter) user interface to meet the user experience goals and style guidelines you have for your InQuira solution. Download the course data sheet.

Registration and Attendance Policy

A signed order form and payment is required to confirm your registration.

Payment can be via PO, check, bank transfer, or credit card. If paying by credit card, please contact education@inquira.com or call 650-246-5052 to arrange processing. Note: There is a 3% processing fee if you pay by credit card.

Cancellation Policy: Classes are filled on a first-come first-served basis; your seat is guaranteed only when we receive your full payment or purchase order. Occasionally, circumstances require us to reschedule or cancel a class. In such an event we will notify you in writing via email at least 10 working days before the first day of class. Also, if a class is rescheduled or canceled by InQuira, you may request a refund or apply the fee to any other InQuira course.

Please do not make travel arrangements until Educational Services contacts you and confirms your registration and payment.