|
|
|
|
|
|
Five Key Benefits: Using Knowledge Management in Customer Service
By Sid Suri, InQuira
KMWorld
July/August 2010 |
|
Enterprise Search is Not Knowledge
Myth vs. Reality
By Chris Hall, InQuira
KMWorld
May 2010 |
|
Proven KM Strategies
Five Best Practices that Ensure Knowledge Management Success
By Chris Hall, InQuira
KMWorld
October 2009 |
|
|
|
|
|
|
|
|
|
|
From Service to Experience
The Evolution of the "You" and "Your Customer" Interaction
By Andy Moore, KMWorld
KMWorld
April 2009 |
|
Smart CRM
A Game-Changing Investment for Customer Service
By Chris Hall, InQuira
KMWorld
April 2009 |
|
Conversational Knowledge
Five Best Practices for Community Collaboration
By Jason Hekl, InQuira
KMWorld
October 2008 |
|
|
|
|
|
|
|
|
|
 |
The Human Side of Knowledge Management
Unlocking People Potential in the Knowledge Economy
By Jason Hekl, InQuira
KMWorld
October 2008 |
|
Focus on InQuira
Includes four separate articles, including an interview with Serena Software and articles by InQuira Product Management.
InQuira
KMWorld
September 2008 |
|
Technologies Converge on Customer Experience
By Jason Hekl
Contact Professional
August 2008 |
|
|
|
|
|
|
|
 |
|
 |
Multi-channel
Supporting the Customer
By James West
Customer Strategy
July 2008 |
|
Search and Content
Keys to a Better Customer Experience
By Jason Hekl, InQuira
KMWorld
May 2008 |
|
Semantic Search Takes Root in the Enterprise
By Ron Miller
Enterprise Search Sourcebook
May 2008 |
|
|
|
|
|
 |
|
 |
|
 |
Content Management vs. Knowledge Management
A Summary of Key Differences
By Nav Chakravarti, InQuira
KMWorld
March 2008 |
|
Convert More Business by Reducing Form Abandonment
By Sean Handel, InQuira
KMWorld
September 2007 |
|
Search is Not Enough
By Jason Hekl, InQuira
KMWorld
May 2007 |
|
|
|
|
|
 |
|
 |
|
 |
Improving Site Search to Better Complement Navigation
By Bob Macdonald, InQuira
Online Automotive Review
March 2007 |
|
Winning Strategies for Web Self-Service
By InQuira
KMWorld
March 2007 |
|
A Case of Customer Centrism
A Case Study of Mentor Graphics
By Marla Misek
EContent Magazine
November 2006 |
|
|
|
|
|
 |
|
 |
|
 |
Implementing KM:
Practitioners Share Best Practices
InQuira
KMWorld
November/December 2006 |
|
Accelerating Business Success with Intent-driven Search Interactions
By Mark Woollen, InQuira
EContent Magazine
April 2006 |
|
Intelligent Search as an Alternative To Traditional Site Navigation
By Jason Hekl, InQuira
DMNews
September 16th, 2005 |
|
|
|
|
|
 |
|
|
|
|
Beyond Search Engine Marketing
Increasing Post-Click Conversion Rates with Intelligent Search
By Jason Hekl, InQuira
Customer Interaction Solutions
February 2005 |
|
|
|
|
