More than any product feature or vendor claim, what ultimately really matters are the results customers experience. Browse below, and you'll see how customers have benefited by implementing InQuira's leading natural language search and knowledge management software.
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Key results:
- Increased resolution of customer service requests through online self service.
- Decreased support costs through call and email deflection.
- Company cost savings of over £300,000 (approximately $450,000) through email deflection alone.
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Key results:
- Decreased its threat of churn by over 20%—while that figure rose 7% industry wide.
- Increased its conversion rates through internal search by almost 60%.
- Improved cross-sell and up-sell conversions and decreased shopping cart abandonment rates.
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Key results:
- Contact center representatives spend 50% less time searching for information.
- Less than 25% of Web self-service inquiries are escalated to call agents.
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Key results:
- Saved $5.8 million in case deflection.
- Increased customer satisfaction.
- 4-time consecutive winner of the ASP Ten Best Web Support Sites (2006-2009).
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Key results:
- Search accuracy for agents improved from 28% to 85%.
- More consistent, effective customer service.
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