What customers have to say can speak volumes about a technology vendor. Browse below, and read what selected InQuira customers say about their decision to invest in InQuira, and the benefits they've gained by doing so.
 |
"InQuira software will enable us to offer Yahoo! customers a world-class Web self-service experience that meets both customer and key Yahoo! business objectives."
—Vice President of Customer Care, Yahoo! |
|
 |
"With the help of InQuira we can deliver a knowledge management tool that will better enable both customers and employees to get the information they want and need."
—Program Manager, R&D, 3M |
|
 |
"Zebra selected InQuira for its best practice methodologies, strength in CRM partnerships, and proven success in providing a superior online partner service experience."
—CIO, Zebra Technologies Corporation |
|
 |
"With InQuira, we expect to halve the 65,000 calls we receive per month—for a cost savings of somewhere between half and three-quarters of a million pounds per year."
—Deputy CEO, The Ministry of Defence, PPPA (People, Pay, & Pension Agency) |
|
 |
“InQuira will help our people spend less time finding information and more time helping the customer.”
—Vice President and Chief Financial Officer, Nationwide Financial |
|
 |
"After evaluating several other solutions, we felt that InQuira's integrated KM and search solution offered us the best possible option for creating efficiencies in the call center and continuing to improve our interactions with our customers."
—Vice President, Customer Care, MTS Allstream |
|
 |
"InQuira provides the robust natural language search and KM capabilities that help our customers quickly get answers to their questions.”
—Senior Vice President, Global Service and Support, Blue Coat Systems
|
|
 |
"We have over 1500 technicians worldwide, and any one of them can start a document and submit it to a global document flow process. You need a strong tool to facilitate that. That's why I'm excited about partnering with InQuira."
—Director, Global Online Services, McAfee
|
|
 |
"Through the process of building a strong and diverse customer base, we have accumulated enormous amounts of customer, product, and partner data that can be difficult to manage, let alone use strategically. InQuira’s knowledge platform provides us with the in-house tools to efficiently leverage all of this information so we can strategically improve the entire customer service experience."
—Sr. Director of Client Services, Advent Software |
|
 |
“When we evaluated our options, InQuira’s knowledge management solutions provided the flexibility, scalability, and quality of service that we needed. Its natural language search capabilities are intuitive and understand the intent of client queries, meaning our clients get the answers they’re looking for as quickly as possible.”
—Executive Vice President, Client Services, Harland Financial Solutions |
|
 |
"With InQuira, we can now deploy a centralized, multi-lingual knowledge management solution with sophisticated search and retrieval capabilities."
—Vice President of Product Support, Invensys
|
|
 |
"InQuira has enabled us to elevate our customers’ experience via online self-service or agent-directed knowledge management, and we have already seen a dramatic decrease in inquiries to our contact centers”
—Vice President, Customer Care and Reservations, Choice Hotels
|
|
 |
"We focused on meeting a business user’s needs that could be easily solved online—billing questions, patches, set-up questions, etc. We’ve made a lot of changes in our system, and are expecting at least a 20 percent decrease in contact center enquiries this year."
—Vice President, Worldwide Support, Serena
|
|
 |
“After evaluating numerous
products, it became clear that only
InQuira offered the robust capabilities we needed. InQuira was
uniquely equipped to implement the
specific language of our industry,
and its implementation cycle was
much quicker because we could
use our existing document repositories, rather than having to convert
each document into a new format.”
—Knowledge Base Program Manager, IGT |
|
 |
"In our analysis, InQuira offered an answer-based approach to Web self service that stood out from the alternatives. With InQuira, we found a strong combination of search and knowledge management, which helped us both develop
the right content and make it easy for users to find."
—VP of Online Marketing, Avis Budget Group |
|
|
